READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF OUR SERVICES.

YOUR CONTINUED USE OF THIS WEBSITE INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE APPLICABLE TO BOTH CUSTOMERS AND VISITORS UNLESS A SECTION EXPRESSLY STATES OTHERWISE.

Part 1: Introduction

We are UniCopy (also trading as UniCopy & Stationers) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously.

The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (“Personal Information”).

Our contact details:

  • Business name: UniCopy & Stationers
  • Physical address: 122 Che Guevara Road, Berea, Durban, 4001
  • Postal address: 122 Che Guevara Road, Berea, Durban, 4001
  • Telephone: 031 201 8415
  • Email: sales@unicopy.co.za
  • Website: https://www.unicopy.co.za
  • Information Officer: The Owner

Part 2: Definitions and interpretation

For the purposes of this policy, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“POPIA” or “the Act”). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.

In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of, your Personal Information.

Part 3: What Personal Information we collect

3.1 Information you give us directly

When making use of our website or services, you may be asked to provide at least the following information (Personal Information):

  • First name (of you or your child in certain instances)
  • Surname (of you or your child in certain instances)
  • Email address
  • Physical address
  • Postal address
  • Phone number
  • Company / Organisation name and registration number
  • Value Added Tax (VAT) number
  • Position / Title
  • Child’s educational institution name
  • Grade, course and/or class of child
  • Order details and uploaded artwork files
  • Payment information

3.2 Information we collect automatically (Log Files)

When you visit our website, even if you do not create an account or place an order, we may collect information, including:

  • Your IP address
  • The name of your ISP (Internet Service Provider)
  • Your browser type and version
  • The website from which you visited us
  • The pages on our website that you visit and in what sequence
  • The date and length of your visit
  • Information concerning your computer’s operating system and language settings
  • Broad demographic information
  • Browsing habits and click patterns
  • Screen resolutions and colour capabilities
  • Plug-ins and cookie preferences
  • Search engine keywords

This information is aggregated and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Information that you supply to us.

This information is not shared with third parties and is used only within our organisation on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

3.3 Sensitive personal information

We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins, political or religious beliefs, or health information) except with your specific consent or in the circumstances permitted by law.

Part 4: Cookies

We use cookies on our website. A cookie is a small piece of information stored on your computer or smart phone by your web browser. The two types of cookies used on our website are described below:

Session cookies: These are used to maintain a so-called ‘session state’ and only last for the duration of your use of the website. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the website to function optimally, but are not used in any way to identify you personally.

Permanent cookies: These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the website to work, but may enhance your browsing experience.

Third-party cookies: Some of our business partners use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by us.

Web beacons: Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.

Managing cookies: Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. For more information about cookies, visit www.allaboutcookies.org.

Part 5: Purpose for collection

By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

5.1 The provision of goods and performance of services (processing orders, fulfilling printing requests, arranging delivery, and providing customer support);

5.2 Informing you of changes made to the website;

5.3 Responding to any queries or requests you may have;

5.4 Developing a more direct and substantial relationship with users for the purposes described in this policy;

5.5 Developing an online user profile;

5.6 Understanding general user trends and patterns so that we can develop and support existing and ongoing marketing strategies;

5.7 For security, administrative and legal purposes (including tax record-keeping for 5 years);

5.8 The creation and development of market data profiles which may provide insight into market norms, practices and trends to help us improve our offering to you. Such information will be compiled and retained in aggregated form, but shall not be used in any way which may compromise the identity of a user;

5.9 Sending marketing communications.

Part 6: Acceptance of this policy

6.1 Acceptance required

You must accept all the terms of this policy when you use our website or order our goods or request our services. If you do not agree with anything in this policy, then you may not use our website or order our goods or services.

6.2 Legal capacity

You may not access our website or order our goods or request our services if you are younger than 18 years old, unless you have permission from your parent or legal guardian.

6.3 Child consent

To the extent required, where your consent is required to process the Personal Information of a child, you warrant that you are a competent person to do so on behalf of such child in terms of POPIA.

6.4 Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

6.5 Your obligations

You may only send us your own personal information or the information of another person where you have their permission to do so. You agree to indemnify UniCopy against any claim arising from you providing us with someone else’s information without their consent.

Part 7: Sharing of information

7.1 Categories of third parties

In certain instances, we may share your Personal Information with the following categories of third parties:

  • Selected couriers (for delivery)
  • Website analytics providers (e.g., Google Analytics)
  • Website hosting and solution providers and creators
  • Bulk mail service providers (for marketing emails, if you have opted in)
  • Email signature and survey providers
  • Payment processors
  • Any statutory bodies as required by law

7.2 No selling

We will not sell or rent your Personal Information to any third party.

7.3 Employees and consultants

The Personal Information we collect from users shall only be accessed by our employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.

7.4 Regulators and law enforcement

We may disclose your personal information as required by law or governmental audit, including by subpoena or court order, to comply with any law, to protect the safety of any individual or the general public, and to prevent violation of our customer relationship terms.

7.5 Change of ownership

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

Part 8: Data security

Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

While we cannot ensure or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

Our security measures include:

  • SSL encryption (HTTPS) on our website
  • Access controls – only authorised employees can access customer data
  • Secure servers and regular security reviews
  • Disaster recovery procedures where appropriate

Part 9: Storage and transfer of your information

We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of Personal Information, we will take the necessary steps to ensure that your Personal Information is adequately protected in that jurisdiction.

Your information will not be stored for longer than is necessary for the purposes described in this policy or as required by applicable legislation (e.g., tax records for 5 years).

Our specific retention periods:

  • Order data (including artwork) – 5 years (for tax and warranty purposes)
  • Marketing data – until you unsubscribe
  • Website usage data – 12 months

We may retain your personal information in physical or electronic records at our discretion.

Part 10: Your rights under POPIA

You have rights under the Protection of Personal Information Act (POPIA), such as:

  • Access – Request a copy of the information we hold about you (free once per year)
  • Correction – Ask us to fix incorrect or outdated information
  • Deletion – Request that we delete your information (except where we must keep it for legal reasons)
  • Withdraw consent – Stop marketing emails at any time
  • Lodge a complaint – Complain to the Information Regulator

To exercise any of these rights, email us at sales@unicopy.co.za. We will respond within 30 days. We may need to verify your identity before processing your request.

Part 11: Data breach notification

If a security breach compromises your personal information and is likely to cause harm to you, we will notify you and the Information Regulator within 72 hours of discovering the breach.

Part 12: Links from our website to third-party websites

Our website and the services available through our website may contain links to other third-party websites, including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms (“Third Party Websites”).

If you select a link to any Third Party Website, you may be subject to such Third Party Website’s terms and conditions and/or other policies, which are not under our control nor are our responsibility.

Hyperlinks to Third Party Websites are provided “as is”, and we do not necessarily agree with, edit or sponsor the content on Third Party Websites.

We do not monitor or review the content of any Third Party Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of other websites.

Users should evaluate the security and trustworthiness of any Third Party Website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Part 13: Application of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”)

13.1 Data Messages (as defined in the ECT Act) will be deemed to have been received by us if and when we respond to the Data Messages.

13.2 Data Messages sent by us to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.

13.3 Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between users and us.

13.4 Information to be provided in terms of section 43(1) of the ECT Act:

  • Users warrant that Data Messages sent to us from any electronic device used by such user from time to time or owned by such user were sent and/or authorised by such user personally.
  • This website is operated by UniCopy & Stationers, a business operating in accordance with the laws of the Republic of South Africa.

13.5 Address for service of legal documents: 122 Che Guevara Road, Berea, Durban, 4001

13.6 Contact Number: 031 201 8415

13.7 Website: https://www.unicopyonline.co.za

13.8 Email address: sales@unicopy.co.za

Part 14: Monitoring of content

We shall have the right, but shall not be obliged, to monitor or examine any information and materials including any website link that you publish or submit to us for publishing on the website. You shall be solely responsible for the contents of all material published by yourself.

Part 15: Changes to this policy

We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated.

If you do not agree with the changes, then you must stop using the website and our goods or services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

Part 16: How to complain to the Information Regulator

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the Information Regulator (South Africa).

Part 17: Enquiries and contact

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us:

  • Email: sales@unicopy.co.za
  • Phone: 031 201 8415
  • Physical address: 122 Che Guevara Road, Berea, Durban, 4001
  • Postal address: 122 Che Guevara Road, Berea, Durban, 4001